FAQ

We offer free delivery on all orders within Germany starting from 49 EUR. For orders below 49 EUR, a standard shipping fee of 4.99 EUR will apply.

Our delivery time is between 1 to 3 business days, and all shipments are handled by our partner DHL.

We offer free delivery on all orders starting from 69 EUR (or the equivalent in your local currency). For orders below 69 EUR, a standard shipping fee of 6.99 EUR (or the equivalent in your local currency) will apply.

The delivery time is between 2 to 8 working days, and all shipments are handled by our partner DHL.

All our products are shipped from Hamburg, Germany. For orders within the EU, you won’t need to worry about any unexpected taxes or duties.

Yes, you can return your order within 14 days of receiving it. Please note that return shipping costs are the responsibility of the customer and will be deducted from your refund. Shipping costs may vary depending on your location.

If you have any questions, feel free to contact us at hello@happyskincare.eu. For more information, please refer to our Cancellation Policy.

To receive a full refund, ensure that all items are returned in unused condition, or in the same condition as when you received them. This includes retaining the original packaging with all its components.

If you have any questions, please contact us at hello@happyskincare.eu. For additional details, please refer to our Cancellation Policy.

You can cancel or edit your order as long as it hasn’t been processed yet.

To request changes, please email us at hello@happyskincare.eu, and we will do our best to assist you.

We apologize for the inconvenience. Please contact us at hello@happyskincare.eu with your order number, name, address, a detailed description of the issue, and photos of the packaging and contents. We’ll promptly resolve the matter for you.

If your items arrived damaged, please reach out to us at hello@happyskincare.eu with your order number, shipping details, and a photo of the damaged product. We’ll send you a replacement as soon as possible. For more details, please refer to our returns policy.

Rest assured, all products available in our store are sourced exclusively from official distributors within the EU or directly from the manufacturers. This ensures that every item you purchase is genuine and of the highest quality.

To determine how long you can safely use a product after opening, look for the PAO (Period After Opening) symbol on the packaging. This symbol resembles an open jar with a number followed by the letter "M" (e.g., 12M). The number indicates the number of months the product remains safe to use after it has been opened.

You can find the expiration date on your product's packaging, typically indicated by the “Until” (까지) symbol. The date is usually presented in the format YYYY/MM/DD.

For a basic three-step routine, the correct order is: cleanser, moisturizer, and sunscreen (for morning use).

If your routine includes additional products, the general rule is to apply them from the thinnest to the thickest consistency. For instance, if you incorporate a toner and serum into your regimen, the proper sequence would be: cleanser, toner, serum/booster, moisturizer, and sunscreen (AM).

Yes, you can incorporate multiple serums into your routine, but it's advisable to proceed with caution, especially if you have sensitive skin. Overloading your skin with active ingredients can lead to irritation. Start by introducing two serums and gradually increase the number based on your skin's tolerance. When layering serums, apply them from the thinnest to the thickest consistency, and allow 1-2 minutes between applications to ensure each product is fully absorbed.

We understand the challenges of managing sensitive skin. Happy Skincare is dedicated to offering products that soothe and protect delicate skin while maintaining a healthy complexion. We recommend exploring our curated selection of products specifically designed for Sensitivity and Redness/ Irritation concerns.

Additionally, most of our products are free from highly irritating ingredients such as artificial fragrances and certain natural extracts, making them well-suited for sensitive skin.

Absolutely! Our free skin quiz is an excellent starting point. It will guide you in creating a personalized skincare routine based on your skin type and specific concerns.

1. Cleanse Your Face: Start by washing your face with a gentle cleanser to remove all makeup and impurities.
2. Wait: Do not apply any products for the next 15 minutes.
3. Assess: Pay attention to how your skin feels after this period.

• If your skin feels comfortable and balanced, you likely have normal skin.
• If your skin feels tight and uncomfortable, you have dry skin.
• If your entire face appears shiny, you have oily skin.
• If you notice shine in the T-zone and dryness on the cheeks, you have combination skin.

For detailed insights into different skin types and tips on how to care for them, be sure to check out our article here.