Shipping policy

Thank you for visiting and shopping at Happy Skincare. Below are the terms and conditions that constitute our Shipping Policy.

Shipping Rates Germany

We are pleased to offer the following shipping options:

Free Standard Shipping: On all orders over 39 EUR.
Standard Shipping Fee: For orders under 39 EUR, a shipping fee of 4.99 EUR will apply.

Shipping Rates Other EU Countries

We are pleased to offer the following shipping options:

Free Standard Shipping: On all orders over 69 EUR (or the equivalent in local currency).
Standard Shipping Fee: For orders under 69 EUR, a shipping fee of 6.99 EUR (or the equivalent in local currency) will apply.

Delivery Timeframes

All orders are processed within 1-2 business days. Delivery times depend on your location:

Germany: Estimated delivery time is 1-3 business days
Other EU Countries: Delivery typically takes 2-8 business days.

Please note that delivery times are estimates and may vary due to external factors beyond our control.

Shipping Providers

All orders are shipped via DHL, ensuring safe and reliable delivery.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the status of your delivery in real-time through our partner's tracking system.

Shipping Restrictions

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Order Issues & Delays

If your order is delayed beyond the expected delivery timeframe or if there is any issue with your shipment (e.g., lost, damaged, etc.), please contact our customer support team at hello@happyskincare.eu, and we will work to resolve the matter as quickly as possible.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be reflected on this page.